To return or exchange an item, please email our team at mail@sensibilities.store with your order number and item to be returned/exchanged, for us to process within 5 working days.
For returns, please note that a SGD$5 processing fee will be charged for each return order, which includes a pickup service by our courier partner to return your item to us. Once we verify the return, you will receive a refund via your original mode of payment, less the $5 return processing fee.
For exchanges, please note that standard redelivery fees will apply in addition to the $5 return processing fee incurred for return pickup service, payable through a secure payment link.
Return Window
You have 14 days from the date of delivery to return your items. To be eligible for a return, the product must be unworn, unwashed, and in its original condition with all tags attached.
Defective Item/Wrong Order
For defective items or order errors, we will offer free return pickup service if photo proof is provided that an item is indeed defective, and not damaged upon wear. Upon confirmation of the defective item, you will receive a full refund via your original mode of payment.
International Returns
Please note that international returns will incur a processing fee based on the return pickup cost, calculated individually. SGD$5 is the flat fee for domestic return pickups only. Alternatively, customers can choose to arrange and mail their returns directly to us, with their chosen delivery service.
Sensibilities is committed to safeguarding the privacy of all our customers. By using our website and shopping with us, you consent to the collection and use of your personal information as outlined in this policy.
Sensibilities will not share your personal details, email address, or payment with third parties without your explicit permission, except when necessary to fulfill a transaction or as authorized by you. We also do not sell your personal information to any third party for any reason.
If you would like to access, update, or correct your personal information or withdraw your consent for its collection, use, or disclosure, please contact us at mail@sensibilities.store.
Marketing
If you have subscribed to our mailing list, you may occasionally receive updates about our latest collections, exclusive promotions, and special offers. From time to time, you may also receive updates from third-party collaborators working with Sensibilities. You can opt out of receiving these updates at any time by clicking the "unsubscribe" link included in our emails.
Policy Updates
Sensibilities Fashion reserves the right to update or amend this privacy policy at any time without prior notice. Any changes will be reflected on this page.
This website is operated by Sensibilities, a company registered in Singapore. Throughout the site, the terms “we,” “us,” and “our” refer to Sensibilities. By visiting our Site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the Site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
Your use of our Site indicates that you have acknowledged, understood, and agree to adhere to all terms, conditions, policies, and notices stated here.
By agreeing to these Terms of Service, you confirm that you are at least 18 years of age or older. You may not use our products for any illegal or unauthorized purpose nor, in the use of the Service, violate any laws (including but not limited to copyright laws). You must not transmit any worms, viruses, or destructive code. Breaches or violations of any of these Terms will result in an immediate termination of your use of our Service. We reserve the right to refuse service to anyone for any reason at any time.
Once your package is delivered by the courier, Sensibilities is no longer responsible for the package. We recommend shipping to an address where someone is available to receive the package.
International customers are responsible for any additional costs, taxes, import duties, or charges imposed upon delivery to the destination country. International customers who refuse delivery of their package will incur a 10% restocking fee deducted from their refund. Shipping costs will not be refunded.
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice. We are not liable to you or any third party for any modifications, price changes, suspension, or discontinuation of the Service.
We strive to display accurate colors, details, and descriptions of our products. However, we cannot guarantee that your screen’s display will be 100% accurate. Variations in measurements (within 1 inch) or textural inconsistencies in fabric are not considered defects. Product descriptions or images may change at any time without notice. We reserve the right to discontinue any product at our sole discretion.
Orders must be placed via the order form on the Site. You are responsible for ensuring the accuracy of all orders. Once submitted, all orders are deemed irrevocable and unconditional, and we reserve the right to process them without further consent.
You agree to provide current and accurate purchase information for all transactions. It is your responsibility to update your account information, including your email address and payment details, to complete transactions efficiently.
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